Refund policy

LUXGRIAL — 14-DAY 100% MONEY-BACK GUARANTEE

WHAT IS OUR RETURN POLICY?
At LUXGRIAL, we want you to be completely satisfied with your purchase. If for any reason you are not, you may exchange, replace, or receive store credit when the item is presented in sealed condition. Please follow the guidelines below:

• All merchandise except watches may be returned (unless marked Final Sale or Non-Returnable) and must be unworn, in original packaging, with all tags, dust bags, and gift boxes when applicable.
• Items must be returned within 14 days of delivery to receive a full refund.
• Pre-owned watches are not returnable.
• Items with security tags must be returned with the seal intact. If the security tag is removed, the item is no longer eligible for return.
• Services such as Ring Resizing and Certificate of Authenticity are not eligible for returns or refunds.
• We offer a 100% money-back guarantee if the item is not as described.
• Items must not be altered or damaged.

WHAT IF MY ITEM IS DEFECTIVE?
Defective items will only be accepted if the goods delivered were damaged upon arrival. All items returned as defective will be inspected, and any items deemed subject to fair wear and tear will not be accepted as defective. Where possible, items may be repaired on request, but only where deemed defective and repairable. Repairs do not come with any guarantees.

HOW TO INITIATE A RETURN
1. Email us at support@luxgrial.com with your Order Number and Reason for Return.
2. Upon approval, our Customer Service team will issue a Return Shipping Label.
3. Print the Return Shipping Label on the outside of all returning parcels.
4. Include all original packaging and materials (price tags, certificates, warranties, and instructions). Incomplete returns may delay or prevent processing.
5. Do not place shipping labels directly on product packaging.
6. Please allow 3–5 business days for your refund to be processed once the return is accepted.
7. US customers: ship via a standard shipping method and obtain a valid tracking number.
8. International customers: we recommend using a carrier other than UPS and purchasing Shipping Insurance. Any packages with unpaid duties and taxes upon receipt may be refused.

Please note: To keep our merchandise as exclusive and competitively priced as possible, LUXGRIAL cannot offer free international return shipping at this time.

For any questions, contact us at:
📧 support@luxgrial.com
📞 (786) 563-5212
📍 1301 Barnsdale St, Lehigh Acres, FL 33936

LUXGRIAL — Authentic. Exclusive. Timeless.